Shangri-La Group provides Covid cover for hotel guests

International visitors staying at any of Shangri-La’s four hotels in Singapore are now covered for emergency medical care related to Covid-19 at no additional charge. The hotel group said that the aim was to make travel to the country more stress-free and help allay the increased concerns of people travelling at this time, due to the pandemic.

Emergency medical coverage of up to S$250,000 (S$10 = US$7.50) is available for all international guests at the hotel, should they fall ill with Covid-19 during their stay. The cover is underwritten by AIG and also includes additional accommodation and travel expenses should a guest need to extend their stay for medical reasons, as well as access to round-the-clock emergency travel assistance.

This coverage is available only to guests travelling to Singapore via the Reciprocal Green Lane or if they are in possession of an Air Travel Pass. Guests are also only eligible for the cover if they book their stay directly with the Group at a publicly listed rate. The cover will be provided for all such guests staying in the hotel up until 30 June.

Mr Chan Kong Leong, Regional CEO for the Shangri-La Group in Southeast Asia and Australasia, said: “Having elevated our hotels’ already stringent and rigorous safety and hygiene standards, we are now going the extra mile by providing Covid-19 medical coverage to our Singapore-bound guests, further instilling their travel confidence. We have chosen to start with the Singapore market as the [local] government has been proactively relaxing travel restrictions in a gradual and calibrated manner and has highlighted Covid-19 insurance coverage as a key enabler to rebuilding traveller confidence.”

The Shangri-La Group follows in the footsteps of other hotel groups, such as Viva Wyndham Resorts and Hard Rock Hotels in Mexico and the Caribbean, which have started to offer similar cover in recent months, as a way of encouraging hotel bookings by offering customers peace of mind when travelling during the pandemic.